Microsoft 4.5.X User Manual download pdf (Page 41)

To look up user information, enter the user’s username and domain and click “Look Up

Answers”. The user accounts you are permitted to view may be restricted.

The user’s identity information will be displayed so that the help desk user can confirm their

identity by having the user answer each question. Once the help desk user is done, they can

click “Reset User Account Now” to automatically take them to the Account Reset screen and

automatically fill in the user’s domain and username.

Identity Configuration

Overview

The Account Reset Console can allow users to verify their identity and reset forgotten

passwords by answering a series of questions.

Identity configuration is located under the “Accounts” menu item, in the “Set Up My Identity”

tab. Identity data can be configured by users with “Allow Web Logon” privileges.

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Microsoft 4.5.X User Manual Page 41