Wipro Product Strategy & Architecture Practice
Managing Mobile Devices using System Center Mobile Device Manager 2008
page 4 of 11
INTRODUCTION
This whitepaper is written to help Technology Decision Makers (TDMs) understand how Microsoft’s
System Center Mobile Device Manager (MDM) can help lower the complexity and cost of managing
their organization’s mobile devices. This whitepaper discusses the economic benets of using MDM
in terms of Total Cost of Ownership (TCO) and correlates the costs savings back to specic technical
features or licensing characteristics.
Background
IT organizations are nding that managing mobile devices is becoming increasingly important and
complex. By year-end 2011, IDC expects nearly 75% of the U.S. workforce will be mobile
1
.
Mobile device applications have evolved from merely providing remote access to e-mail to enabling
virtually all of the sophisticated applications traditionally found only on desktop computers. These
applications include collaboration tools, unied communications, sales force automation, and Line of
Business (LOB) applications. Remote workers are using mobile applications to access or generate some
of their corporation’s most sensitive information.
Supporting mobile devices requires all the traditional IT functions such as systems management,
information security, and help desk. Currently mobile device management is performed on systems
dedicated specically to support mobile devices and provided little or no integration to existing
systems management, security and support infrastructures.
MDM allows IT organizations to manage mobile devices using the same systems management
processes and infrastructure used to manage desktop and laptop computers.
Research Approach
Microsoft retained Wipro to conduct primary market research to identify and quantify the benets
corporations realize from using MDM to manage Windows Mobile devices. These research results
have been combined with publicly available pricing data and conguration guidelines to develop
a Total Cost of Ownership Calculator (TCO Calculator) for MDM and other competing mobile device
management products, including RIM Blackberry Enterprise Server 4.1.
To gather the relevant operational data, Wipro interviewed IT Professionals (IT Pros) from 100 North
America corporations that manage 500 or more mobile devices using a variety of mobile device
management products, including MDM. Wipro used the research results to compare the economics of
existing mobile device management deployments with MDM-enabled solutions.
This project also leverages previous research that supported an Alinean-developed TCO calculator that
contrasts the TCO of using Windows Mobile and RIM to provided remote access to Microsoft Exchange
(http://www.microsoft.com/canada/windowsmobile/wm07/business/strategy/tco.mspx)
The results of this research study are reected in Microsoft’s MDM TCO Calculator, which was developed
by Alinean and can be found at https://roianalyst.alinean.com/microsoft/mobile/launch.html.
1
IDC Worldwide Mobile Worker 2007-2011 Forecast and Analysis (IDC #209813),January 2008
(98 pages)
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