Wipro Product Strategy & Architecture Practice
Managing Mobile Devices using System Center Mobile Device Manager 2008
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TOTAL COST OF OWNERSHIP ANALYSIS
The MDM TCO Calculator estimates the capital and operational costs related to provisioning, managing
and supporting mobile devices to remotely access corporate e-mail
2
in “greeneld” and “browneld”
scenarios for both MDM and other commonly deployed mobile management suites, including RIM
Blackberry Enterprise Server 4.1.
TCO Calculator Model and Data
The TCO Calculator models total cost of ownership using fourteen (14) cost elements which are
categorized as being either Mobile Device and Infrastructure (“Infrastructure”) or Mobile Device and
Infrastructure Management (“Management”). The cost elements associated with Infrastructure and
Management cost categories are provided in Table 1.
2
There are many mobile applications, in addition to e-mail, that could have been included in this research, but none are as ubiquitous as e-mail. MDM does manage mobile
applications other than e-mail and, in fact, anecdotal survey feedback suggests that some of the most compelling TCO results came from corporations that had deployed
industry- or company-specic mobile applications.
The metrics used to calculate conguration information for MDM and competing products, including
RIM Blackberry Enterprise Server 4.1, referred to as “Mobile Device and Infrastructure” in the TCO
Calculator, were compiled by Microsoft and Wipro using prior research and other publicly available
information.
To quantify the relevant operational metrics, Wipro interviewed IT Pros or Technical Decision Makers
from 100 North America corporations that manage 500 or more mobile devices using a variety of
mobile device management products, including MDM. This information was used to estimate the
amount of labor required to provision and manage mobile devices, support mobile device users,
and train IT personnel. These cost elements are represented as “Mobile Device and Infrastructure
Management” in the TCO Calculator.
Mobile Device and Infrastructure
(Infrastructure)
Mobile Device and Infrastructure Management
(Management)
Mobile Devices Mobile Device Server Planning, Setup and Install
Mobile Device Data and Voice Plans Mobile Device Provisioning / Enrollment
Mobile Device Support and Maintenance Plans Ongoing Mobile Device Administration
Mobile Device Server Infrastructure Hardware Mobile Device Server Admin and Support
Mobile Device Server Storage IT Help / Service Desk Support
Middleware, Device Mgmt and other Software IT Training and Learning
Mobile Device Server Hardware Support Contracts
Mobile Device Server Facilities and Overhead
TABLE 1. TCO Calculator “Infrastructure” and “Management” Cost Categories
Cost Categories in the TCO Calculator
(98 pages)
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