Microsoft Communicator Troubleshooting Guide download pdf (Page 24)

16 | Microsoft Office Communicator 2007 Getting Started Guide

contacts, but you can make calls to the contact’s home, business, and or mobile phone

numbers.

For more information about adding public IM contacts to your Contact List, see the Communicator

online Help.

Add Federated Contacts

Office Communicator and Office Communications Server 2007 support the ability to federate

(connect) with other organizations, enabling you to add contacts from those organizations. When you

add a federated contact to your Contact List, you can communicate with the contact using any of the

communication modes that are supported by both organizations. For example, if both organizations

support Communicator calls, video calls, and audio\video conferencing, then you can make

Communicator calls and video calls, and conduct audio/video conferences with contacts from that

organization.

The best practice for adding a public instant messaging contact is to add the contact using the Outlook

Contacts folder. When you add a public instant messaging contact using the Outlook Contacts folder,

you can add home, mobile, and other phone numbers for the contact, so you can use Communicator’s

click-to-call feature to call the contact on his or her home, mobile, or work phone number.

To add a federated contact to your Contact List

1. Open Office Communicator, and then type the name you entered into the Display as field

in Office outlook into the Search box. The contact name appears in the Search Results

box.

2. Drag the contact from the Search Results pane into a group in the Contact List. You can

now have IM conversations with the contact. You can also click the phone button to

the right of the contact’s name. Communicator Calls are not supported for public IM

contacts, but you can make calls to the contact’s home, business and or mobile phone

numbers.

For more information about adding federated contacts outside your company to your Contact List, see

the Communicator online Help.

Add Non-Communicator Contacts that are outside the company

If your organization is configured to support public instant messaging (IM) connectivity, you can add

instant messenger contacts from AOL, Yahoo, MSN, and the Windows Live™ network of Internet

services to your Office Communicator Contact List. When you add a public instant messaging contact,

you can communicate with the contact using instant messaging. Communicator calls, video calls, and

audio/video conferencing, however, are not supported with public instant messaging contacts. Most

likely, you make phone calls to others outside of your organization as part of your work day. Using

Office Outlook and Office Communicator 2007, you can add contacts outside of your organization to

your Contact List, enabling you to make phone calls to your contact’s work, mobile, or home phone

numbers, if provided.

The best practice for adding an outside contact that is neither a federated contact nor a public IM

contact, is to public instant messaging contact is to add the contact using the Outlook Contacts folder.

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Microsoft Communicator Troubleshooting Guide Page 24