Microsoft Communicator Troubleshooting Guide download pdf (Page 65)

Microsoft Office Communicator 2007 Getting Started Guide | 57

About Setting Up Voice Mail

If your system is configured for Enterprise Voice (you can easily determine by clicking the arrow to

the right Call button , and if you do not see a Preferred Calling Device option, you are configured

for Enterprise Voice) you will continue to receive your missed calls and Voice Mail notifications in

Outlook. However, with Enterprise Voice capabilities, you can play Voice Mail items inline on your

speakerphone, without opening Windows Media Player.

Instructions for retrieving your temporary PIN number and for creating a new one are typically sent to

you in e-mail by your system administrator. If you need to use the Dial Pad to enter a PIN number, you

can find the Dial Pad on the Call Controls area of the Conversation window. Refer to the e-mail for

the PIN and further instructions on changing your Voice Mail greeting.

Where Is the Dial Pad?

With Voice Mail systems or conference calls, you are often asked to enter a PIN or make a selection by

entering a number. To enter PINs or to respond to automated voice systems, you need to either enter

numbers from your phone dial pad or the Communicator dial pad. While a call is being connected, the

dial pad is available in the Call Control area of the Conversation window, as shown below in Figure

12.2.

Figure 12.2. Communicator dial pad when a call is connecting

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Microsoft Communicator Troubleshooting Guide Page 65